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1D4ADD8CBF8B47F98725872700709C62 Hearing Summary




PUBLIC
BILL SUMMARY For PRESENTATION FROM COLORADO DEPARTMENT OF HEALTH CARE POLICY & FINANCING

INTERIM COMMITTEE  TRANSPORTATION LEGISLATION REVIEW COMMITTEE
Date Aug 4, 2021      
Location Old State Library



Presentation from Colorado Department of Health Care Policy & Financing - Committee Discussion Only


02:30:02 PM  
The Department of
Health Care Policy & Financing (HCPF) provided a PowerPoint presentation
to members (Attachment L).  A newer model for handling medical transportation
involves brokers dispatching for a network of transportation providers
that do not own their own vehicles.  Benefits include uniform administration
with a single point of contact, which is helpful for counties so that resources
are not used on administration.  Feedback from providers indicated
a feeling that the department gave business to bigger organizations.  Members
needing services were confused by the new process, especially since they
often had longstanding relationships with providers.  There was increased
call volume, leading to increased hold times, as well as delays in processing
mileage reimbursements.
02:39:09 PM  
HCPF is explorng
options to wrk on feedback received from customers.  IntelliRide reduced
the scope of their services in August, but still provides full services
for the original nine-county region.  Dedicated providers are needed
for smaller counties.  HCPF is continuing to improve call center wait
times and reduce the time for processing mileage reimbursements.  Feedback
is encouraged from members, providers, and advocates.  
02:41:01 PM  
Fee for service organizations
and transportation services were discussed, including the return of services
since COVID-19.  HCPF will look at data related to revnue and trip
numbers and provide information to the committee.






COVID-19 Resources
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