Director Szczurek continued the presentation
with an overview of the FY 2019-20 OIT playbook.
A copy of the playbook can be found here:
Director Szczurek explained an OIT case
study and distributed a copy of the results to the committee (Attachment
Dr. Szczurek and Mr. Chumley responded
to questions from the committee about broadband economies of scale, cost-savings,
and how OIT has found success in its change management process.